Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at contact@themujen.com.

If your return is accepted, we’ll provide a prepaid return shipping label at no cost to you, along with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.

Please contact us if you have questions or concerns about your specific item.

Exchanges

We do not offer direct exchanges. The fastest way to ensure you receive the item you want is to return the original item and, once the return is accepted, place a separate order for the replacement item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved or not.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at contact@themujen.com.